Cash on delivery
Free delivery
Free Returns


  1. Monetary refunds on Cash On Delivery (COD) purchases are not accepted. Orders can only be returned as online store credit, which can be used for future purchases. Any future purchases will be subject to the same COD/shipping fees procedures if applicable.
  2. All Credit Card returns will be credited back as online store credits.
  3. Please note that shipping fees, COD fees, taxes and/or customs duties incurred will not be refunded. Value Added Tax (VAT) on the product, however, will be added into the online store credits.
  4. In the event that an item you have ordered is unavailable, we will inform you by e-mail as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction.
  5. Starting from 6th November, all returned items will only be provided online store credit, redeemable online only.
  6. These online store credits have no expiry date and can be used anytime you like, only on

If the customer wants to return the purchased product that doesn't have any defects, a re-stocking fee (10% of the returned item's price) will be charged to the customer.


For hygiene purposes, the following items cannot be refunded: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Products that come in sealed packaging cannot be refunded.

  1. To organise a return, please complete the following steps within 7 days of receiving your order.
  2. Sign into your account and click on the “Returns” link.
  3. Click “REQUEST NEW RETURN” and select your order from the drop down menu.
  4. Click “CREATE RETURN” by the product you wish to return, complete the form and proceed by clicking “ADD RETURN”.
  5. When finished, scroll down to the bottom of the page and click “SUBMIT RETURN”.
  6. You will receive an email with a link for you to track the status of your return.
  1. Head to the Contact Us page and select "Returns" in the form. Quote your order number and list the items you wish to return.
  2. You will receive an email with a link for you to track the status of your return.
  1. Returned items must be received within 7 days for UAE orders, and 14 days for other countries of the return request approval date. Any returns received after the mentioned period will not be processed and the goods will be returned to the customer, and the shipping cost will be charged to the customer.
  2. Please note that only your first return is free. A second or more returns purchased using store credits will be charged with additional fee of AED 40 for stores within the UAE and SAR 40 for stores within KSA. In all countries outside UAE and KSA, AED 100 will be charged.
  3. Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.
  4. All orders must be returned in one package.
  5. All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included. If in any case where the products have not been returned in their original state, used, etc. then the customer will have to pay for the shipping charges for the return. The customer will not be allowed to choose their means of shipping the products, it will be returned through the shipping company/companies we work with only.
  6. All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please head to the Contact Us page, select "Returns" and fill out your order details in the form within 48 hours of receiving.
  7. Our Customer Care team will email you to confirm that your return item(s) has been received and will process the refund.
  8. Returns and refunds of products purchased online can only be done through the process mentioned above. We are unable to accept returns and refunds of online purchases at any of our Sun & Sand Sports stores.

Please note, Sun & Sand Sports LLC reserves the right to refuse refunds on items that are considered to be unfit for resale.

Returns made outside of the 7-day timeframe will not be accepted and sent back to the customer and the shipping cost will be charged to the customer.