This is a short list of our most frequently asked questions. Alternatively if you require more support, please visit our Contact Us page.
FAQS ABOUT ORDERS & DELIVERIES DURING THE COVID-19
As everyone is coming to terms with the uncommon COVID-19 circumstance, we completely comprehend your interests and promise you that our top priority remains the wellbeing of our clients, partners, and all those who are engaged with us, especially you.
Are you taking any safety measures with your orders & deliveries?
- Increased cleaning measures.
- Sanitation procedures.
- Reduced public get-togethers and meetings of all kinds.
Will you still be delivering the orders?
We will be continuing our operations without any major interruptions, ensuring you keep receiving deliveries of your favourite products, completely risk free. In these challenging times our teams are looking forward to serving you better through our online store.
Will there be delays in the deliveries?
Unfortunately, with the current strict protocols being set by the goverment and the lockdown initiatives, there will be a slight delay in our deliveries. To know more, check out our Shipping Policies Page.
We thank you for your support and loyalty and we will continue to keep you updated during this difficult time.Until then, stay safe. And thank you for being a part of this community.
RETURNS & EXCHANGES
Can I exchange or return my items purchased online at any Sun & Sand Sports store?
No, we are unable to accept returns of online purchases at any of our Sun & Sand Sports stores. To return your online purchases, please head to the Contact Us page, select "Returns & Exchange" and fill out your order details within 7 days of receiving your order.
PLACING AN ORDER
Can I place an order by phone?
No, we do not take orders via phone.
Do I need to register to place an order?
No, you don’t have to, as you can complete your order as a guest. However, by creating an account with Sun & Sand Sports LLC all your details will be saved and that will make your purchases easier and quicker. By using your login username and password, you don't need to enter your address and other information every time you decide to purchase from us, which will save you plenty of time. Your wish list will also store all the items which were added to help you manage your shopping.
Can I use my Sun & Sand Sports LLC gift card online?
No, unfortunately customers can only use their gift card at a Sun & Sand Sports LLC store.
How do I find the right size?
To find your right size, please click on the"Size Guide" featured on your chosen product page, or for further assistance, don't hesitate to contact our Customer Care team at +971 4 3149000 between the office hours of 08:30am and 05:30pm (GMT+4), Saturday to Thursday.*
Can I cancel my order?
After you have placed an order with Sun & Sand Sports LLC, you will receive an order acknowledgement receipt mentioning the exact details of your order, along with the payment reference and total value of the order that will be debited from your credit card.
Please note that this is not an order confirmation from Sun & Sand Sports LLC. At this stage your order may be cancelled by contacting our Customer Care team. You can cancel your order up until the point where you receive a notification email that the items have been dispatched and sent to the address specified by you.
You will then receive an email from Sun & Sand Sports LLC notifying you that we have dispatched the items and they have been sent to the address specified by you. At this stage, your order cannot be cancelled.
Can I send an item as a gift?
You cannot send an item as a gift, but we are currently working hard to make this happen for you in the very near future.
MAKING A PAYMENT
What are the payment methods accepted by Sun & Sand Sports LLC?
At our online store, payment can be made using the following methods: MasterCard, Visa and Cash On Delivery.
Cash On Delivery is available for all UAE orders. The following countries: Bahrain, Oman, Kuwait and Saudi Arabia are also entitled to this service. Although, due to the recent circumstances, Cash On Delivery (COD) is temporarily unavailable in KSA until further notice. Thank you for your patience and cooperation.
How much will shipping, duties and taxes cost me?
For Bahrain orders, 5% VAT is already included in your Order Summary breakdown. VAT will be paid in advance and not upon delivery.
To know more about shipping, duties and taxes, please click here: Shipping Policy
How secure are my credit card details?
At Sun & Sand Sports LLC we take the essential precaution to make our site secure.
All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.
To help ensure that your shopping experience is safe, simple and reliable, Sun & Sand Sports LLC uses the Secure Socket Layer (SSL) technology.
Are your products 100% genuine?
Sun & Sand Sports is an authorised, official online retailer for every brand that we stock. We work directly with the brands themselves to ensure that your favourite, most wanted items are available to you in your region, all with a 100% guarantee that they are genuine and are under no circumstances “fake”, “copies” or the like. What you are buying is 100% the real thing.
How can I contact Customer Care?
Customer Care executives can be contacted on +971 (04) 314 9000.
For exchanges and returns please head to our Contact Us page.
Our business hours are Saturday to Thursday from 8:30 am to 5:30 pm (GMT+4). If you would like to know exactly what time it is in Dubai at the moment, please click here. During Ramadan, our working hours are 09:00am - 03:00pm from Saturday - Thursday.